18 Jili Privacy Policy

18 Jili is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any relationship — and that trust begins with being completely transparent about how we handle your information.

This Policy applies to all personal data collected through the 18 Jili website, mobile browser experience, and any related services or communications. It covers data collected during registration, gameplay, financial transactions, customer support interactions, and general browsing of the Platform.

18 Jili operates in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall take precedence.

18 Jili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We collect data in three main ways: information you provide directly, information generated by your use of the Platform, and information received from third parties.

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and username.
• Identity verification (KYC) documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license), proof of address, and selfie verification images.
• Financial information: GCash account number, PayMaya account details, BPI/BDO/Metrobank account information used for deposits and withdrawals. We do not store full bank account credentials — only the reference details necessary to process transactions.
• Support communications: Any messages, emails, or chat transcripts you send to our customer support team.
• Responsible gaming preferences: Deposit limits, session time settings, and self-exclusion requests you submit through your account settings.

2.2 Information Generated by Your Use of the Platform

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns within the Platform.
• Transaction data: Deposit and withdrawal history, bonus claims, wagering activity, and account balance changes.
• Geolocation data: General location derived from your IP address, used to verify jurisdictional eligibility. We do not collect precise GPS location data.

2.3 Information from Third Parties

• Payment processors: Transaction confirmation data from GCash, PayMaya, and partner banks to verify deposit and withdrawal status.
• Identity verification services: Results from third-party KYC and age verification providers used to confirm your identity and eligibility.
• Fraud prevention services: Risk signals and flagged activity data from anti-fraud and AML (Anti-Money Laundering) monitoring partners.

The table below summarizes the main categories of data we collect and their primary purpose:

18 Jili uses your personal data for the following purposes:

• Account management: Creating and maintaining your 18 Jili account, verifying your identity, and managing your account settings and preferences.
• Service delivery: Enabling you to access and play games, process deposits and withdrawals, and use all features of the Platform.
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, and Anti-Money Laundering (AMLA) requirements. This includes conducting KYC checks and reporting suspicious transactions to the appropriate authorities where legally required.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behavior, enforcing deposit limits and self-exclusion requests, and providing responsible gaming tools and resources.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services.
• Platform improvement: Analyzing usage data to understand how players interact with 18 Jili, identify technical issues, and improve the overall user experience.
• Communications: Sending you account-related notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new features.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated processing is used in fraud detection or account risk assessment, a human review is always available upon request.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 18 Jili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering — including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including gaming regulations, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving promotional emails or push notifications. You may withdraw consent at any time by updating your communication preferences in your account settings.

18 Jili does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity verification providers: Third-party KYC and age verification services receive the identity documents you submit during the verification process. These providers are contractually bound to process your data only for verification purposes.
• Game providers: Third-party game studios whose games are available on 18 Jili may receive anonymized or pseudonymized gameplay data necessary to deliver their games. They do not receive your full identity or financial data.
• Fraud prevention and AML partners: Anti-fraud and anti-money laundering service providers may receive technical and transaction data to help us identify and prevent prohibited activity.
• Legal and regulatory authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where we are legally required to do so.
• Professional advisors: Our lawyers, auditors, and accountants may access your data on a need-to-know basis, subject to strict confidentiality obligations.

All third parties with whom we share your data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own purposes.

18 Jili uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze how the site is used. A cookie is a small text file placed on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how players navigate the Platform — which pages are visited most, where users encounter issues, and how long sessions last. This data is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

18 Jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with PAGCOR record-keeping requirements and AML obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended).
• KYC documents: Retained for the duration of your account and for 5 years after account closure.
• Support communications: Retained for 2 years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your consent and for 1 year after withdrawal, to demonstrate compliance.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data — which cannot be used to identify you — may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18 Jili:

• Right to be informed: You have the right to know what personal data we collect about you, how it is used, and with whom it is shared. This Policy fulfills that obligation.
• Right of access: You may request a copy of the personal data we hold about you at any time. We will respond to access requests within 15 business days.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we cannot delete data we are legally required to retain.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Privacy Officer using the details in Section 12. We will verify your identity before processing any data subject request to protect against unauthorized access to your information.

18 Jili is strictly an adult platform. In accordance with Philippine gaming regulations, our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

If you are a parent or guardian and believe that a minor has registered on 18 Jili using false information, please contact us immediately at the details provided in Section 12. We will investigate and take appropriate action as quickly as possible.

We strongly encourage parents and guardians to use parental control software and to monitor their children's online activity to prevent access to gambling platforms. Resources for parental controls and responsible gaming are available on our Responsible Gaming page.

18 Jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• TLS/SSL encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive personal data stored on our servers is encrypted using AES-256 encryption.
• Access controls: Personal data is accessible only to authorized 18 Jili personnel who require it to perform their job functions. Access is governed by role-based permissions and is regularly reviewed.
• Two-factor authentication: We offer two-factor authentication (2FA) for player accounts and require it for all administrative access to our systems.
• Regular security audits: Our systems undergo regular penetration testing and security audits conducted by independent security professionals.
• Intrusion detection: Real-time monitoring systems are in place to detect and respond to unauthorized access attempts and suspicious activity.
• Staff training: All 18 Jili personnel who handle personal data receive regular data privacy and security training.

While we take every reasonable precaution to protect your data, no security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

18 Jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify you by:

• Sending a notification to your registered email address at least 7 days before the changes take effect.
• Displaying a prominent notice on the 18 Jili platform when you next log in.
• Updating the "Last Updated" date at the top of this page.

Minor changes — such as typographical corrections, clarifications that do not alter the substance of any provision, or updates required by law — may be made without advance notice and will take effect immediately upon publication.

Your continued use of 18 Jili after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the Platform and may request account closure as described in our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed about how 18 Jili protects your personal data. Previous versions of this Policy are available upon request by contacting our Data Privacy Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 18 Jili handles your personal data, please contact our Data Privacy Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy.

• Email: [email protected]
• Live Chat: Available directly on the 18 Jili platform, 24 hours a day, 7 days a week — including Philippine public holidays.
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days. Complex data subject requests may take up to 15 business days.

When contacting us about a privacy matter, please include your registered account username and a clear description of your request or concern. This helps us locate your records and respond as efficiently as possible.